Returns & Exchanges

Smoke Rise NY offers a 30-day return policy for items in original, unworn condition with all tags attached. Please note that shipping costs are non-refundable and certain final sale items may not be eligible for return.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Package Your Items

Securely pack the items in their original packaging, ensuring all original labels and tags are intact to qualify for a full refund.

3

Ship It Back

Print the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing